Shipping policy

At Layer Me, we strive to deliver your jewellery safely and on time. Please read our shipping policy below for complete details.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • You will receive an order confirmation and tracking details once your order is shipped.

2. Shipping Locations

  • We currently ship across India.

  • International shipping may be introduced in the future.

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro cities: 3–5 business days

  • Other locations: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout.

  • Free shipping may be offered during promotional periods or on select orders.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link via email or SMS

  • Courier partner details for shipment tracking

6. Delayed or Lost Shipments

  • If your order is delayed beyond the expected timeline, please contact us.

  • In case of lost shipments, we will coordinate with our logistics partner and provide a suitable resolution.

7. Incorrect Address

  • Please ensure your shipping address and contact details are accurate.

  • Layer Me is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

  • Re-shipping costs (if applicable) will be borne by the customer.

8. Damaged Packages

If your package arrives damaged:

  • Do not accept the delivery (if possible)

  • Or contact us within 24 hours of delivery with photos/videos of the package and product

We will assist with replacement or refund as per our policy.

9. Packaging

All jewellery is securely packed in protective boxes to ensure safe delivery and maintain hygiene and quality standards.

10. Contact Us

For any shipping-related queries, reach out to us:

📧 ask@layerme.com
📞 +91 9372383100
📍 Mumbai, Maharashtra, India